ShopkeeperAnswers from your facts
Product comparisons, shipping questions, return policies and fit recommendations draw on the catalog and knowledge your team approves.
Your products. Your policies. Your voice.
Conversational commerce for Shopify
The cart is only half the conversation.
Shopkeeper turns abandoned checkouts into useful conversations. Answer the shopper’s question, help them find the right product, and bring them back to checkout—with your brand’s voice and your rules.
AI-assisted SMS recovery. Merchant-controlled. Shopify checkout.
From hesitation to a next stepExample conversation
Illustrative product walkthrough using a fictional store and sample facts. No messages are sent from this website.
Help shoppers finish the purchase they wanted.Product answers · Permitted cart changes · Human oversight
A conversation with a purpose
Answer the question behind the abandoned cart.
A reminder opens the door. What happens next matters. Shopkeeper carries the conversation from the shopper’s concern to a useful, concrete next step.
A cart that keeps up
When a shopper asks for a different item or quantity, Shopkeeper can update the cart within your permissions and return a refreshed checkout link.
Real cart actions, within defined limits.
Checkout stays with Shopify
The conversation leads back to your store’s hosted checkout. Payment happens there, with order and refund reconciliation visible to your team.
A clear handoff from conversation to purchase.
Your store sets the boundaries
Helpful AI.
Merchant authority.
Shopkeeper brings context to the conversation. You decide the approved knowledge, offers, sending policies and level of human review.
Offer help before an incentive
Resolve a product question, a fit concern or a checkout obstacle. Discounts follow eligibility, exclusions, expiry and the limits you approve.
Keep your team in the conversation
Review and edit responses, approve messages in testing mode, take over a thread, hand it back or pause outreach from the merchant console.
Respect the shopper’s boundaries
Consent evidence, opt-outs, quiet hours and sending limits are part of the recovery workflow. Merchant messaging programs are activated separately.
Built for merchant operators
The conversation is visible. So is the outcome.
Give your team a practical view of recovery, from the first reminder to the order, alongside the controls needed to run it responsibly.
- Conversations & review
- See threads, review responses and manage human ownership.
- Knowledge & brand
- Manage approved facts, policy guidance and brand voice.
- Recovery funnel
- Follow checkout activity, contact, replies and attributed orders.
- Costs & reconciliation
- Inspect messaging costs, billing previews and order/refund records.
- Sending controls
- Set review mode, approved offers, quiet hours and outreach limits.
A considered start
Begin with your store.
Build around your customers.
A merchant program starts with the right knowledge, permissions and operating plan. We work through those with you before activation.
Discuss the store
Understand your recovery flow, products and what shoppers need help with.
Approve the setup
Review knowledge, voice, offers, consent and store access.
Walk the experience
See the shopper journey and merchant controls in a labeled demonstration.
Activate with oversight
Agree the pilot boundaries, complete messaging setup and review readiness.
Shopkeeper’s core product is built and demonstrated in a synthetic environment. Live merchant programs require onboarding, approved messaging setup and activation. Availability and commercial terms are discussed directly.
Good questions
Before we talk.
Who is Shopkeeper for?
Shopify merchants and the teams operating their checkout recovery. The core workflow focuses on shoppers who leave a checkout and are eligible for that merchant’s messaging program.
Can our team stay in control?
Yes. The product includes merchant-approved knowledge and offers, response review, human takeover, testing mode and pause controls. The operating setup and activation are agreed during onboarding.
Does Shopkeeper replace our checkout?
Shopkeeper helps with the conversation and permitted cart actions. Shoppers complete payment through the merchant’s Shopify-hosted checkout.
How do messaging and consent work?
Each merchant program needs its own consent evidence, sender setup and operating policies. Visiting this website or emailing us does not subscribe you to text messages. Read our messaging information.
Can we see the product?
Email us to arrange a walkthrough of the shopper journey and merchant console. Demonstrations use clearly labeled synthetic data. Contact Shopkeeper.